Privacy Policy.

Effective Date: 21/05/2025

Welcome to Autumn Creative. Your privacy matters. This policy outlines how we collect, use, and protect your personal data when you interact with our website or services.

1. Who We Are

Autumn Creative is a UK-based business offering website design services to therapists, coaches, and wellness professionals.

  • Business Name: Autumn Creative Ltd

  • Website: https://www.autumncreative.uk

  • Email: vicky@autumncreative.uk


2. Information We Collect

a) Information You Provide

We collect personal data when you:

  • Contact us via our website or email

  • Book a discovery call or submit a questionnaire

  • Sign up to receive emails or download a resource

  • Use our client portal for project communication

This may include:

  • Name

  • Email address

  • Phone number

  • Business or practice information

  • Project details and preferences

  • Payment and billing information (when applicable)

b) Information We Collect Automatically

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referral sources

This is collected through Google Analytics cookies and helps us understand how visitors use the site.


3. How We Use Your Information

We use your data to:

  • Deliver and manage client projects

  • Communicate about your enquiry or service

  • Provide access to the client portal (via Kitchen.co)

  • Send newsletters and resources (via MailerLite)

  • Improve our website and user experience

  • Comply with our legal obligations

We do not sell your personal data or share it without purpose.


4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to deliver a service you’ve requested

  • Consent – for email marketing or optional updates

  • Legitimate interest – to improve our services and manage business operations

  • Legal obligation – to comply with tax and record-keeping requirements


5. Third-Party Services We Use

We only share your data with trusted tools that help us run the business:

• Google Analytics

Used to track website usage and performance. IPs are anonymised where possible.

• Kitchen.co

Used to manage client communication, project files, timelines, and support. Your name, email, and project details may be stored here.

• MailerLite

Used for email updates, newsletters, and resources. You will only be added to our email list if you opt in. You can unsubscribe at any time.

• Payment Processors

We may use providers such as Stripe or PayPal to securely process payments. These providers handle your data in accordance with their own privacy policies.

All providers are GDPR-compliant and store data securely.


6. Cookies

This website uses cookies to provide a better user experience and gather analytics data. You can manage cookie preferences via your browser settings. By continuing to use our site, you agree to our use of cookies.


7. Artificial Intelligence Based Products

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, ‘AI Products’. These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Policy govern your use of the AI Products within our services.

Our AI Products

Our AI Products are designed for the following functions:

  • AI Bots (Custom GPTs)

  • AI document generation

Use of AI Technologies

We provide the AI Products through third-party service providers (‘AI Service Providers’), including OpenAI.

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Policy and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.


8. How We Store and Protect Your Data

We store your data securely using trusted platforms and take appropriate measures to protect it from unauthorised access, loss, or misuse. Access is limited to those who need it to provide services.


9. How Long We Keep Your Data

We keep your data:

  • As long as needed to provide our services

  • For legal, tax, and regulatory reasons

  • Until you request deletion (where applicable)

You may request deletion of your data at any time, unless we’re required to retain it.


10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion or restriction of processing

  • Object to how your data is used

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email us at vicky@autumncreative.uk


11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact

Questions about this policy or how your data is used? Get in touch:

Autumn Creative

Email: vicky@autumncreative.uk

Website: https://www.autumncreative.uk